What is your return policy?
We guarantee Plane Sights products are free from any defects in the materials or workmanship for a period of two (2) years from the date of purchase.
If there's a qualified defect of the materials or workmanship within the warranty period, we will replace it and send you a new one at our cost. Contact us to approve your return.
If you are unsatisfied with your purchase for any reason within 30 days of your purchase, contact us for a return authorisation (647 294 4935) and send it back to us at your expense. We will refund your money minus the shipping cost you paid.
What is your place of business? How do I contact you?
We are located at 237 Colborne St. W, Orillia Ontario Canada L3V 2Z7
By telephone: (949) 273 4756
CALL 949-273-4756 or 647 294 4935
By e-mail: planesights[at]gmail[dot]com
When will I receive my order?
Select: Zone Rate
Equal to or Less than 1kg going to USA or Canada=$8.33
“ZONE RATE” Orders are sent via Canada Post Small Packets mail, or better service if you spend over $150, which typically takes about 12-14 business days to arrive.
Flat rate is sent by Canada Post Xpress Post, in North America. Outside North America this shipping option will have the package delivered by regular post. Expect 6-8 weeks for delivery for world-wide orders.
Customers are responsible for any brokerage fees and local taxes incurred, which usually do not apply with postal service freight. Goods are shipped FOB our warehouse in Orillia, Ontario Canada.
Since we’re the manufacturer of the Plane Sights line, many in stock items are shipped the same day, excluding weekends and Canadian holidays. We deliver most of these orders by bike to the post office (or UPS/Fedex for our dealers) at about 4pm EST every day. Out of stock items may take up to two weeks to ship.
CONTACT US if you wish to have your order sent via your courier account or some other way.
Do you offer dealer/reseller discounted pricing?
YES, we offer a fair discount with a low minimum order. Plus we sell through various wholesalers which may be more economical for pilot stores to consolidate orders from.
But we're always looking to expand our network of local pilot supply stores.
Please tell us about your store and contact us for the details of our discount.By telephone: 1 (949) 273 4756. By e-mail: planesights[at]gmail[dot]com
How do I clean and maintain the look of my Plane Sights products?
EVERY WEEK BRUSH OFF LOSE DIRT
EVERY MONTH HOSE DOWN FOR QUICK CLEANING
EVERY TWO MONTHS HAND WASH WITH MILD SOAP AND WARM WATER. DO NOT USE BLEACH. DRY FLAT. AFTER DRYING SPRAY WITH 303 FABRIC GUARD.
Will Plane Sights fade in the sun?
Plane Sights are guaranteed to resist UV exposure for up to four years. Use 303 fabric guard To extend the life of your Plane Sights kit. This reasonably priced and widely available spray will extend the visual effectiveness of your Plane Sights products.
What happens after I place my order, how will I know it’s being processed?
Step 1: Order placement and confirmation
Step 2, Pending: We send you a copy of your invoice for your records, advise you of your credit card approval and confirm the details of your order
Step 3, Processing: You receive an e-mail indicating that the status of your order has changed to “Processing”. Your order is being packed and shipped, within the day if it’s before 3:30pm EST.
Step 4, Delivered: We receive notification of delivery from Canada Post. We send an e-mail to you confirming that your package has been delivered.
If I leave my pitot heat on will your covers melt or burn?
The fabric pitot covers (Angled, Universal, Blade & DA42/PC12) are not high temperature or flame rated. However, the Sunbrella fabric and florescent green binding are made from acrylic fibers (eg.made from oil) so in theory, and we've been told in practice they melt well.
In terms of outdoor environmental concerns we have customers that use them in the heat of the desert and extreme cold of Alaska.
The standard PVC plugs (3/4", 5/8" and Light Sport) are rated for (107*C/225*F). Plus we offer special order high temp (230*C/446*F) plugs in virtually any diameter and length.
We also offer a high temp Kevlar probe cover by special order.